TVB Tours - Terms and Conditions

Rates

All One Day TVB Tours (up to 4 people) are priced per the booking page on website.
Bespoke Tours costs (including multi day or more than four people) will be calculated and quoted upon request.

Additional Charges

From June 5 2024 a 3% Online Booking Fee will be added to all bookings by my payment partner, Checkfront.
Client to pay own entry into any charging places of interest on agreed itinerary, unless otherwise stated on agreed itinerary. Where possible, this will be added to upfront invoice.
Client to cover expenditure on own lunch and refreshments during day tours.

Payment

Payment to be made in full at time of booking.
Any out of pocket expenses not covered by tour fee will be due to TVB Tours in advance.
Payment can be made securely online, using link in invoice provided. In the event of online booking not being available, an invoice with bank transfer details will be provided.

Cancellation

If client cancels tour more than seven days before tour start date, they will be refunded less any pre agreed out of pocket expenses, where applicable.
If client cancels tour within seven days of tour start date, payment will be required in full.
In the event of TVB Tours needing to cancel a tour due to exceptional circumstances a full refund will be issued. Please note we will always look for every alterative to cancelling a tour.

Gift Vouchers

Payment to be received in full before Gift Vouchers are delivered.
There are no expiry dates on Gift Vouchers.
All Terms and Conditions relating to Additional Charges are still applicable on tours booked using vouchers.
Maximum of 4 people for each tour booked using vouchers, with the exception of Glasgow walking tours where up to 6 people can be accommodated.
Borders Half Day tour meets at Galashiels Railway Station and Glasgow Walking Tours meet outside Gallery of Modern Art, Royal Exchange Square. If transport is required to either start point TVB reserves the right to apply a small charge, to be agreed up front.